The Care Quality Commission
  • Doctor
  • GP practice

The Drayton Surgery

Overall: Good read more about inspection ratings

280 Havant Road, Drayton, Portsmouth, Hampshire, PO6 1PA (023) 9237 0422

Provided and run by:
The Drayton Surgery

All Inspections

27 April 2022

During an inspection looking at part of the service

We carried out an announced inspection at The Drayton Surgery on 27 April 2022. Overall, the practice is rated as Good.

Safe - Good

Effective - Good

Caring – Good (Carried over from the previous inspection)

Responsive - Good (Carried over from the previous inspection)

Well-led - Good

Following our previous inspection in November 2016 the practice was rated Good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for The Drayton Surgery on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection focused on the key questions of Safe, Effective and Well-led. We also reviewed access arrangements following changes made during the COVID-19 pandemic. We carried forward the rating of Good for caring and responsive from the previous inspection.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using video conferencing
  • Completing clinical searches on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • Inviting staff to complete and submit a questionnaire.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic.
  • Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centred care.

We found no breaches of regulations.

The provider should:

  • Continue to embed infection prevention and control procedures, including completing annual audits and any actions required and recommended from the audits.
  • Continue to monitor and ensure staff complete mandatory training set by the practice
  • Restart the 2022 appraisal programme
  • Continue to implement the new safety alert log, replacing their current system
  • Continue to promote cervical screening to achieve the 80% target
  • Explore effective communication strategies that meet the needs of all staff to ensure they are aware of changes at the practice
  • Resume regular meetings for different staff groups.

Details of our findings and the evidence supporting our ratings are set out in the evidence table.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

2 November 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Drayton Surgery, 280 Havant Road, Drayton, Portsmouth, Hants. PO6 1PA. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills and they had built up the knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • The practice had a volunteer from the local Carers Centre who comes into the practice, one morning a week to help identify patients who are carers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice