The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Kuruppath Venugopalan Also known as Goodheart Surgery

Overall: Good read more about inspection ratings

Bransholme Health Centre, Hull, North Humberside, HU7 4DW (01482) 823232

Provided and run by:
Dr Kuruppath Venugopalan

All Inspections

5 December 2019

During an annual regulatory review

We reviewed the information available to us about Dr Kuruppath Venugopalan on 5 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

27 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr K V Gopal on 27 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Although significant events were fully recorded the practice did not have a system to include when ‘near miss’ events occur.

  • Clinical audits completed should include a full cycle of events to ensure patient outcomes are improved and reflection and learning is recorded with action points identified.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice