The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: THMG Southampton Clinic

1-3 The Avenue, Southampton, Hampshire, SO17 1XG (020) 7291 9700

Provided and run by:
Aesthetic and Cosmetic Surgery Limited

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

23 December 2013

During a routine inspection

As part of our inspection we spoke with three patients or their relatives. We also spoke with the manager and another staff member who were responsible for care and treatment. The clinic had a robust assessment system and there was a variety of information available to patients at the first consultation. The feedback from the patients showed they were positive about their care and treatment. Comments included the care was "excellent" and they received adequate information about the treatment.

Patients attending the clinic were assessed and detailed information was provided which was tailored to their care and treatment. Patients using the service were given information to help them understand the care and treatment choices available to them. This included the availability of a chaperone as requested. The choices included surgical and non- surgical treatment according to their needs.

Care records were detailed and included medical history. All pre- operative assessments were maintained. Following an assessment by a registered nurse, the patients were seen by their surgeon where they had an opportunity to discuss the procedure. The procedures were undertaken in the company's own hospitals and we saw post -operative care was carried out at the clinic. These included follow up appointments at set and regular intervals.

We found patients received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection. There was an internal infection control audit system that the staff followed. The provider took account of complaints and comments to improve the service and staff followed their procedures and responded to any concerns or complaints as required.