The Care Quality Commission
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  • GP practice

Archived: Matlock Road Surgery

Overall: Good read more about inspection ratings

The Surgery, 10 Matlock Road, Brighton, East Sussex, BN1 5BF (01273) 562356

Provided and run by:
Matlock Road Surgery

Important: The provider of this service changed. See new profile
Important: We are carrying out a review of quality at Matlock Road Surgery. We will publish a report when our review is complete. Find out more about our inspection reports.

All Inspections

20 October 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Matlock Road Surgery on 20 October 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. 
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment. 
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. There was a strong focus upon providing a caring service at all levels within the practice.
  • Although risks to patients who used services were assessed, some systems and processes to address risks were not implemented well enough to ensure patients and staff were kept safe. For example in relation to emergency equipment, monitoring of medicines fridge temperatures and the clinical environment.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day. 
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • Information about services and how to complain was available and easy to understand.

The areas where the provider must make improvements are:

  • Implement policies and procedures to ensure medicines are safely stored and monitored.
  • Ensure sharps bins are sited safely in order to minimise the risks to staff, patients and visitors to the practice.
  • Ensure there are clear and formal arrangements in place for the management of medical emergencies and for the assessment, monitoring and minimising of associated risks.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

30 May 2014

During a routine inspection

Matlock Road Surgery, had approximately 3000 patients registered at the time of our inspection. The practice mainly catered for people of working age. There was a group of Chinese patients’ who were registered at the practice and one of the GPs spoke Cantonese.

The practice is registered to provide the following regulated activities: Diagnostic and screening procedures; Maternity and Midwifery services; and Treatment of disease, disorder or injury.

Patients who used the surgery considered that their health needs were met and they received an efficient and responsive service. They considered that their privacy and dignity were respected. Patients were involved in making decisions about their care and treatment.

The practice had suitable systems in place to identify and monitor risks to patients and took action to minimise risk of harm when needed.

GPs who worked at the surgery used information from audits to learn and actions were taken to improve patient outcomes based on this information.

Staff were supported to carry out their roles and were able to give their views on how the service was provided.

Matlock Road Surgery was well led and staff were clear about the positive ethos of the practice and demonstrated this during our inspection.

For all population groups there were suitable systems in place to identify and report concerns if staff considered a patient was at risk of being abused. All patients had their care and treatment reviewed to ensure it was effective. All patients were treated with dignity and respect and their privacy and dignity maintained.

For all population groups referrals were made to other health professionals when needed and the practice was well led.

Patients who had long term conditions or were older could have annual health checks and there was monitoring of their condition and information available on health promotion.

Mothers, babies, children and young people there was information on health promotion and vaccination clinics were available to promote and prevent illness. Pregnant women were able to received ante natal and post natal care at the surgery.

The practice offered extended opening hours and telephone consultations for patients who worked or were recently retired.

During our inspection we spoke with six patients. Prior to the inspection we sent out comment cards to the practice for patients to complete, to let us know their views on the service provided. We received 91 comment cards about the practice.

Matlock Road Surgery, is situated at 10 Matlock Road, Brighton, East Sussex BN1 5BF.