15 September 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Sunrise Medical Practice on 15th September 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. We found an open and transparent culture where staff felt supported. A robust system was in place where information about safety was recorded, monitored, appropriately reviewed and addressed. Lessons were shared to make sure action was taken to improve safety in the practice.
- Risks to patients were assessed and well managed. This included health and safety considerations such as fire risk assessments, checks that equipment was safe to use, infection control measures and appropriate standards of cleanliness and hygiene. Medicines management kept patients safe.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance. The practice adopted stringent measures to ensure their patients’ health records were accurate, up to date and care plans updated if necessary. Patients we spoke with felt involved in decision making about their care. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. This was shown in patient feedback about the practice.
- Information about services and how to complain was available in some areas and easy to understand. Complaints we looked at were addressed and handled effectively in a timely way with an apology given to the patient if required.
- Patients said they found it easy to make an appointment with a GP and that there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and external specialists which it acted on to improve the service in place.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice