- GP practice
The Barnabas Medical Centre
Report from 15 January 2024 assessment
Contents
Ratings
Our view of the service
The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services, treatment of disease, disorder or injury, family planning and surgical procedures. The practice is situated within the North West London Integrated Care System (ICS) and delivers General Medical Services (GMS) to a patient population of about 9500. This is part of a contract held with NHS England. The practice is part of a wider network of GP practices in Northolt Greenford and Perivale (NGP) primary care network. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the sixth lowest decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. There was a team of 2 GP partners and 3 salaried GPs . The practice had a team of 3 nurses who provided nurse led clinics for long-term conditions. The GPs were supported at the practice by a team of 1 nurse associate, 1 pharmacist, 1 pharmacy technician, 1 advanced nurse practitioner and a team of reception/administration staff. The practice manager provided managerial oversight. The practice was open between 8.00 am to 6.30 pm Monday to Friday. Early access appointments were available daily from 7.30 am to 8 am. The practice was open 7 Saturdays a year from 8am to 5 pm. Extended access was available Monday to Friday from 6.30 pm to 8 pm. The practice offered a range of appointment types including book on the day, telephone consultations and advance appointments. Out of hours services are provided by NHS 111.
People's experience of this service
The practice had positive data from their in house patient surveys that were yet to reflect in the National GP patient survey. The national GP survey results had shown an overall decline in patient satisfaction since 2018. Patients contacting the practice via telephone had decreased by 49%. There had been a 28% decline in patient satisfaction since with appointment times offered. Overall patient experience of making an appointment had declined by 27%. Appointment times offered showed a decline in patient satisfaction by 28%. In response, the provider had asked patients for feedback and made changes to access. Positive data about access had been collated in the past 6 months that showed patient satisfaction was increasing month on month. There was an annual practice patient survey completed by the patient participation group that was then collated and the provider completed an action plan of improvement areas. All proposed changes to be implemented were then sent for patient review, with further survey data collected to ensure the patient voice drove these changes. Staff were given opportunities to give feedback weekly for their input into all practice changes.