The Care Quality Commission
  • Doctor
  • GP practice

East Parade Surgery

Overall: Good read more about inspection ratings

Mowbray Square Medical Centre, Harrogate, North Yorkshire, HG1 5AR (01423) 566574

Provided and run by:
East Parade Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about East Parade Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about East Parade Surgery, you can give feedback on this service.

20 August 2019

During an annual regulatory review

We reviewed the information available to us about East Parade Surgery on 20 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

1 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at East Parade Surgery on 1 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice worked closely with the nearby homeless centre to ensure residents were registered at the practice and had easy access to appointments.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw areas of outstanding practices where the practice had worked with secondary care to improve care protocols and the care of patients with leg ulcers and reduce the number of referrals. The practice used a significant number of templates for a range of conditions and shared these templates for care, with other practices in the CCG area to help improve the consistency and appropriateness of care.

The area where the provider should improve is to:

  • Ensure staff have up to date skills and knowledge to deliver effective care and treatment.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice