Letter from the Chief Inspector of General Practice
We carried out a comprehensive inspection of Rother House Medical Centre on 31 March 2015. Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for the older people, people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people living in vulnerable circumstances, and people experiencing poor mental health (including people with dementia).
Our key findings were as follows:
- The practice had comprehensive systems for monitoring and maintaining the safety of patients and the care and treatment they provided to their patients.
- The practice was proactive in helping people with long term conditions to manage their health and had arrangements in place to make sure their health was monitored regularly.
- The practice was clean and hygienic and had arrangements for reducing the risks from healthcare associated infections.
- Patients felt that they were treated with dignity and respect. They felt that their GP listened to them and treated them as individuals.
- The practice had an established and well trained team with expertise and experience in a wide range of health conditions.
- The practice had a clear vision which had quality and safety as a high priority. A business plan was in place, was monitored and regularly reviewed and discussed with all staff. High standards were promoted and owned by all practice staff with evidence of team working across all roles.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice