The Care Quality Commission
  • Doctor
  • GP practice

Bulkington Surgery

Overall: Good read more about inspection ratings

School Road, Bulkington, Bedworth, Warwickshire, CV12 9JB (024) 7673 3020

Provided and run by:
Bulkington Surgery

All Inspections

3 August 2019

During an annual regulatory review

We reviewed the information available to us about Bulkington Surgery on 3 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

18 January 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Bulkington Surgery on 18 January 2016. Overall the practice is rated as good for providing safe, effective, caring, responsive and well led services.

Our key findings across all the areas we inspected were as follows:

  • There was a consistently high level of patient satisfaction with all aspects of the practice and care received.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • GPs had areas of specialist training that took into account the needs of the practice population.
  • Risks to patients were assessed and well managed.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • Information about services and how to complain was available and easy to understand.

We saw the following areas of outstanding practice:

  • The practice was aware of the effects of loneliness on older people and worked with the University of the Third Age (U3A) which ran a befriending service in the village community centre. This was used by 10-20 patients every month.

However there were areas of practice where the provider should make improvements:

  • Review the frequency of checks of uncollected prescriptions to minimise the risk of patients not receiving their medicines as prescribed.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice