This practice is rated as Good overall. (Previous inspection April 2015 – Good)
The key questions are rated as:
Are services safe? – Requires improvement
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Albion Medical Practice on 12 March 2018 as part of our inspection programme.
At this inspection we found:
- The practice had some systems in place to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes. However system to manage medicines and the system to monitor action taken in light of Medicines and Healthcare products Regulatory Authority (MHRA) required improvement.
- The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patient’s feedback was mixed in relation to the appointment system, however they reported that they were able to access urgent care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider must make improvements as they are in breach of regulations are:
The areas where the provider should make improvements are:
- Ensure lessons learnt from significant events are documented and learning is shared with all appropriate staff.
- Ensure systems are in place to have oversight of vulnerable patients.
- Formalise the system for monitoring uncollected prescriptions.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice