Background to this inspection
Updated
17 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 25 January 2022 and was announced. We gave the service 24 hours notice of the inspection.
Updated
17 February 2022
291 Harrow Road consists of three separate flats each accommodating four people. The service provides accommodation for people with learning disabilities. We inspected Flat B. At the time of our inspection, four people were living at the service.
At the last inspection, the service was rated "Good". At this inspection, we found the service remained "Good".
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People were protected from the risk of potential abuse and avoidable harm. Staff knew how to identify abuse and to report any concerns about people’s welfare. Risks to people’s health and well-being were identified and managed. Staff underwent appropriate pre-employment and verification checks to ensure their suitability and fitness to provide care at the service. There were enough numbers of sufficiently skilled and experienced staff deployed to provide care to people.
People received the support they required to take their prescribed medicines. Staff followed safe medicines management processes. The premises were well maintained and safe for people living at the service.
Staff received regular training, supervision and annual appraisal to enable them to undertake their roles. Staff understood and supported people in line with the requirements of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).
People had sufficient food to eat and drink and enjoyed the meals provided at the service. People received appropriate support to maintain their health and well-being. Staff supported people to access healthcare services when needed.
People’s care was provided in a respectful and caring manner. Staff maintained people’s privacy and dignity. Staff had developed positive relationships with people using the service and their relatives.
People were involved in care planning and staff provided support as planned. Staff supported people to live an independent life as possible and encouraged them to participate in a range of activities. The registered manager sought people’s views about the service and acted on the feedback.
People received care in line with the provider’s vision and values. Staff were supported in their roles and were committed to supporting people to develop their full potential. The registered manager was visible at the service and was commended by health and social care professionals and staff in relation to her leadership and management of the service.
External agencies were involved in improving the quality of care provided to people. Consistent checks were carried out to improve the quality of care.