Wembury Surgery

Updated 24 January 2019

The Wembury Surgery is situated in a rural area of Devon. The practice provides a personal medical service to approximately 2,450 patients. The practice’s population is in the tenth decile for deprivation. The lower the decile, the more deprived an area is compared to the national average. The practice population ethnic profile is predominantly White British. There is a practice age distribution of male and female patients’ broadly equivalent to national average figures.

There is one male practice partner working at the practice, and two salaried GPs, one female and one male. The team are supported by a business manager/partner, a practice manager, one practice nurse, two health care assistants, and four reception staff.

The practice is a member of the South Hams Alliance.

The practice has a dispensary that dispenses medicines to 87.5% of the practice population.

Patients using the practice also have access to health visitors and other health care professionals who visit the practice on a regular basis.

The practice is open between 8.30am-6pm Monday to Friday. Extended hours with both a male and female GP are offered on a Thursday evening. The practice offers a range of appointment types including book on the day, telephone consultations and advance appointments

Outside of these times patients are directed to contact the out of hour’s service by using the NHS 111 number.

The practice provides the following regulated activities; Treatment of disease, disorder or injury;

Diagnostic and screening procedures, Surgical procedures and Maternity and midwifery service from:

51 Hawthorn Drive

Wembury

Plymouth

Devon

PL9 0BE

The practice has a Personal Medical Services (PMS) contract with NHS England.

Updated 24 January 2019

This practice is rated as Good overall. (Previous rating October 2014– Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Wembury Surgery on 4 December 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• The practice had achieved 100% for the QOF overall score for the 19 clinical indicators for 2017/18.
• Results of the July 2018 national GP patient survey showed the practice had performed better than CCG and national averages for example, patients who responded positively to how easy it was to get through to someone at their GP practice on the phone was 97% compared to the national average of 70%.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice had signed up to become a veteran friendly practice, this is a new accredited national scheme adopted by NHS England and the Royal College of GPs to improve medical care, treatment and extra support for ex military personnel who may face additional challenges when returning to civilian life.
• The practice had put in place additional audit processes following receipt of medical alerts to improve patient safety.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 24 January 2019

Updated 24 January 2019

Updated 24 January 2019

Updated 24 January 2019

Updated 24 January 2019

Updated 24 January 2019