The Care Quality Commission
  • Doctor
  • GP practice

Archived: King Street Surgery Also known as Dr Turnbull and Partners

Overall: Good read more about inspection ratings

22a King Street, Hereford, Herefordshire, HR4 9DA (01432) 272181

Provided and run by:
King Street Surgery

All Inspections

1 February 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at King Street Surgery on 11 May 2016. As a result of our inspection the practice was rated as good overall but required improvement for providing safe services. The report from our last comprehensive inspection can be found by selecting the ‘all reports’ link for King Street Surgery on our website at www.cqc.org.uk.

This inspection was a desk based focused inspection carried out on 1 February 2017 to confirm that the practice had carried out their plan to meet the regulatory requirements in relation to the breach in regulations that we identified in our previous inspection on 11 May 2016. This report only covers our findings in relation to that requirement.

Overall the practice is rated as good.

Following our inspection on 11 May 2016, the practice was told that they must:

  • Assess the need for emergency medicines in line with the risks associated with the range of procedures carried out at the practice.

We found that on 1 February 2017 the practice had rectified the issue.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

11 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at King Street Surgery on 11 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities with regard to raising concerns, and reporting incidents and near misses. Opportunities for learning from incidents were shared with the whole team.
  • Risks to patients were assessed and well managed, with the exception of emergency medicines.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had received sufficient training to enable them to deliver effective care and treatment for a variety of health conditions.
  • Patients told us that they were treated with compassion, dignity and respect and that they always felt involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns. The practice dealt with complaints in a timely manner.
  • Patients we spoke with said that they found it easy to make an appointment with a GP and there was continuity of care. Urgent appointments were available the same day.
  • Patients were able to book appointments with a GP, Nurse or Health Care Assistant through Taurus Healthcare between 6pm to 8pm from Monday to Friday and from 8am to 8pm at weekends and on bank holidays.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff said that they were supported by the GPs and practice manager. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The area where the provider must make improvement is:

  • Assess the need for emergency medicines in line with the risks associated with the range of procedures carried out at the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice