The Care Quality Commission
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  • GP practice

Archived: Dr Haridas Upendra Pai Also known as Dr Pai Hari

Overall: Good read more about inspection ratings

Cottingley Community Centre, 115 Cottingley Approach, Leeds, West Yorkshire, LS11 0HJ (0113) 295 4388

Provided and run by:
Dr Haridas Upendra Pai

All Inspections

26 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Haridas Upendra Pai on 26 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and there were systems in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff had the skills, knowledge and experience to assess patients’ needs and deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • Patients said they found it easy to make an appointment. Urgent appointments were available for the same day as requested. Extended hours were available on Wednesday mornings from 6.45am.
  • The practice worked closely with other organisations, such as Leeds South and East Clinical Commissioning Group, in planning how services were provided to ensure that they meet people’s needs.
  • There was a clear leadership structure and staff felt supported.
  • The provider was aware of and complied with the requirements of the Duty of Candour

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

1 November 2013

During a routine inspection

We spoke with three patients at the practice. They were very happy with the care and treatment they received. One patient told us the practice was, 'Brilliant, they look after me tremendously well.'

Patients told us the doctor explained their treatment options to them, including the benefits and risks involved. One said, 'The doctor explains my treatment well and asks my views.'

Patients told us they did not have any difficulty in booking an appointment to see the doctor. Once they had arrived at the practice they did not usually have to wait long to see the doctor. However, they told us they were usually kept informed if there was any delay with their appointment.

The practice staff had received training in basic life support and cardiopulmonary resuscitation. Emergency drugs and an automatic defibrillator were available for use at the practice.

Staff at the practice had received training in safeguarding children and vulnerable adults. They were able to describe different types of abuse and the signs which might indicate that a patient had been abused. Contact details for the local safeguarding agencies were displayed at the practice.

Staff felt well supported. They told us they could seek advice at any time. One said, 'I love working here'. They also told us they thought patients were well cared for.

Patients were asked for their views about their care and treatment. The practice took account of complaints and comments to improve the service.