Updated 1 August 2024
At our previous assessment on 24 August 2017, we rated the practice as Requires Improvement for providing responsive services. This was because results from the National GP Patient Survey showed patients’ satisfaction with how they could access care and treatment were lower than current local and national averages. At this assessment we found that significant changes had been made to improve patients’ experience of the service. The effect of these changes was reflected in the results of the 2024 National GP Patient Survey which showed 81% of patients described their overall experience of this GP practice as Good which was above the local Integrated Care System (ICS) score of 79% and the national score of 74%. The practice used patient feedback and other evidence to actively seek to improve access for patients. Services were designed to make them accessible and timely for patients who were most likely to have difficulty accessing care. A series of embedded and comprehensive audits regarding access were used to drive improvement at the practice. The practice identified and allocated resources as required to improve inequalities and support equity of access.