The Liverpool Varicose Veins Clinic

Updated 29 April 2022

The Liverpool Varicose Veins Clinic service operates from premises located at 73-75 Rodney Street, Liverpool, L1 9EX. They are also known as Liverpool Varicose Veins. Their website can be viewed here:

https://www.liverpoolvaricoseveins.co.uk/

They provide care and treatment of varicose veins to people age 18 years and over.

Opening hours/hours of operation:

Tuesday, Wednesday and Friday

10am – 4pm with some flexibility for earlier or later appointments.

Out of hours support is offered by a 24-hour phone line.

The service is registered with CQC under the Health and Social Care 2008 to provide the following Regulated Activities: Diagnostic and screening procedures and Treatment of disease, disorder or injury.

How we inspected this service

Before visiting we reviewed a range of information we hold about the service and asked the service to send us a range of information. This included their latest statement of purpose, details of staff employed including, their qualifications and proof of registration with their professional bodies. As part of the inspection we reviewed feedback gathered from patients, spoke to the registered manager and nurse, and reviewed a range of documents.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 29 April 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Liverpool Varicose Veins Clinic as part of our inspection programme. This location has not previously been inspected since it was registered with the Care Quality Commission (CQC) in 2018.

The provider Varicose Veins Limited offers specialist treatment for varicose veins. It is based in clinic premises in Rodney Street, Liverpool.

The managing director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the time of the inspection there were no patients attending or receiving regulated services and we were unable to ask them about the service. However, we reviewed comments from patients that the service had received online.

Our key findings were:

• Patients received detailed and clear information about their proposed treatment which enabled them to make an informed decision. This included costs, risks and benefits of treatment.
• Peri-operative care and advice was clear and post-operative support was available.
• Patients were offered appointments at a time convenient to them and treatment was offered in a timely manner.
• Patients’ needs were fully assessed, and care and treatment were tailored to individual needs.
• Clinicians assessed patients according to appropriate guidance, legislation and standards and delivered care and treatment in line with current evidence-based guidance.
• Information about services and how to complain was available and easy to understand.
• There were sufficient staff who were suitably qualified and trained.
• There was an effective governance framework in place in order to gain feedback and to assess, monitor and improve the quality of the services provided.
• The provider was aware of the requirements of the Duty of Candour.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care