The Care Quality Commission
  • Doctor
  • GP practice

Northlands Surgery

Overall: Good read more about inspection ratings

North Street, Calne, Wiltshire, SN11 0HH (01249) 812141

Provided and run by:
Northlands Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Northlands Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Northlands Surgery, you can give feedback on this service.

9 March 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Northlands Practice on 16 August 2016. The practice was rated as requires improvement for providing Well Led services. The overall rating for the practice was good. The full comprehensive report on the August 2016 inspection can be found by selecting the ‘all reports’ link for Northlands Practice on our website at www.cqc.org.uk.

This inspection was a focussed inspection which was carried out on 9 March 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 16 August 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • The practice had undertaken a staff survey that was confidential and anonymised in order to listen to and understand concerns of staff.
  • There had been changes made to the staffing structure to enable improved communication pathways.
  • Regular meetings for all staff groups were in place.
  • Staff we spoke to acknowledged that the working environment had improved and they now felt supported, valued and respected by the management team.

We have changed the rating for this practice to reflect these changes. The practice is now rated good for the provision of safe, effective, caring, responsive and well led services.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

16 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Northlands Surgery on 16 August 2016. Overall the practice is rated as good.

We carried out an announced comprehensive inspection at Northlands Surgery on 16 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Themed open mornings were held by the practice several times a year for patients. These included talks being given by the GPs to patients on topics such as “Staying Healthy ”.
  • To address childhood obesity the practice had invited families to attend an open morning on a Saturday for an educational talk, which 50 people attended
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they could make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure however staff did not always feel supported by management. Staff satisfaction was mixed and the practice has had a high turnover of nursing staff in 2016.
  • The practice proactively sought feedback from patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvement are:

  • The practice must ensure that staff feel respected, valued and supported by the leadership team.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice