The Care Quality Commission
  • Doctor
  • GP practice

Crown Medical Practice

Overall: Good read more about inspection ratings

Tamworth Health Centre, Upper Gungate, Tamworth, Staffordshire, B79 7EA (01827) 315355

Provided and run by:
Crown Medical Practice

All Inspections

28 June 2022

During a routine inspection

We carried out an announced inspection at Crown Medical Practice on 28 June 2022. Overall, the practice is rated as Good.

Safe - Require Improvement

Effective -Good

Caring - Good

Responsive – Good

Well-led - Good

Following our previous inspection on 16 November 2015, the practice was rated Good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Crown Medical Practice on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a routine comprehensive with a site visit:

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included;

  • Conducting staff interviews using video conferencing
  • Completing clinical searches on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • A short site visit
  • Staff questionnaires

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall

We found that:

  • The practice mostly provided care in a way that kept patients safe and protected them from avoidable harm.
  • Some patients were overdue their high-risk medicine monitoring checks and some monitoring results had not been electronically downloaded onto their systems prior to repeat prescribing.
  • There was a lack of documentary evidence of advice provided to patients on the risks highlighted within medicine patient safety alerts for two specific medicines.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We found a breach of regulations. The provider must:

  • Ensure care and treatment is provided in a safe way to patients.

The provider should:

  • Consider improvement to the practice significant event analysis by specifying all the completed learning.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

16 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Crown Medical Practice on 16 November 2015. Overall the practice is rated as Good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients told us they could get an appointment when they needed one. Urgent appointments were available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice acted on feedback from staff and patients.

There were areas of practice where the provider needs to make improvements.

The provider should:

  • Follow national guidelines when completing an infection prevention control audit.
  • Ensure Health and Safety management is aligned with the guidelines as laid down by the Health and Safety Executive (HSE).
  • The wall in the nurse’s room was damaged. Ensure a risk assessment is taken to mitigate the risk of infection to staff and patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice