Archived: Drs Akhter & Jabeen

Updated 25 February 2016

Drs Akhter & Jabeen is situated in a modern community health center. There were 4281 patients on the practice register at the time of our inspection.

The practice is managed by three GP partners. There is one practice nurse. Members of clinical staff are supported by a practice manager, reception and administration staff.

The practice is open 8am to 6.30pm every weekday. Patients requiring a GP outside of normal working hours are advised to contact the GP out of hours service, provided by Urgent Care 24 by calling 111.

The practice has a General Medical Services (GMS) contract and has enhanced services contracts which include childhood vaccinations.

Updated 25 February 2016

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Drs Akhter & Jabeen on 26 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• The GP practice is within a community centre with good facilities including disabled access, parking, baby change and feeding facilities and has access to translation services.

• There were systems in place to mitigate safety risks including analysing significant events and safeguarding.

• Patients’ needs were assessed and care was planned and delivered in line with current legislation.

• Survey information and comment cards indicated patients were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available. The practice sought patient views about improvements that could be made to the service; including carrying out surveys and was in the process of setting up a patient participation group (PPG) and acted, where possible, on feedback.

• There was a new practice manager in post who had begun to implement changes. Staff worked well together as a team and all felt supported to carry out their roles.

However the practice should:

• Ensure all members of staff know where the business contingency plans, first aid kits and accident book are located.

• Complete a formal risk assessment for the need for a defibrillator.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 25 February 2016

The practice is rated as good for providing services for people with long term conditions.  The practice had registers in place for several long term conditions including diabetes and asthma. Longer appointments and home visits were available when needed. All these patients had a structured annual review to check their health and medicines needs were being met. For those patients with the most complex needs, the GP worked with relevant health and care professionals to deliver a multidisciplinary package of care.

Updated 25 February 2016

The practice is rated as good for providing services for families, children and young people. The practice regularly liaised with health visitors to review vulnerable children and new mothers. There were systems in place to identify and follow up children living in disadvantaged circumstances and who were at risk, for example, children and young people who had a high number of A&E attendances.

Updated 25 February 2016

The practice is rated as good for providing services for older people. The practice offered proactive, personalised care to meet the needs of the older people in its population and offered home visits and care home visits. The practice participated in meetings with other healthcare professionals to discuss any concerns. There was a named GP for the over 75s. 

Updated 25 February 2016

The practice is as rated good for providing services for working age people. The needs of this population group had been identified and the practice had adjusted the services it offered to ensure these were accessible. For example, earlier appointments with the practice nurse.

Updated 25 February 2016

The practice is rated as good for providing services for people experiencing poor mental health. Patients experiencing poor mental health received an invitation for an annual physical health check. Those that did not attend had alerts placed on their records so they could be reviewed opportunistically.  The practice worked with local mental health teams.

Updated 25 February 2016

The practice is rated as good for providing services for people whose circumstances make them vulnerable. The practice held a register of patients living in vulnerable circumstances including those with a learning disability. It had carried out annual health checks and longer appointments were available for people with a learning disability.