Archived: Leybourne Surgery

Updated 31 August 2018

Leybourne Surgery is located in a residential area of Bournemouth and provides a primary medical service to just under 4,000 patients. Leybourne Surgery is in one of the least deprived areas of England. There higher numbers of patients aged 65 years and older, when compared with the England average.

Leybourne Surgery has two GP partners, one male and one female. The GPs are supported by two practice nurses, a phlebotomist (a member of staff who takes blood samples), and a health care assistant.

The practice receives support for business operations from Integrated Medical Holdings (IMH), who have responsibility for recruitment and training processes; supporting with financial management and employing a practice manager to oversee the practice.

The provider is also known as Leybourne Surgery and there is one location, which we visited as part of this inspection:

1 Leybourne Avenue

Ensbury Park

Winton

Bournemouth

BH10 6ES

Regulated activities provided form the location:

Diagnostic and screening procedures

Maternity and midwifery services

Surgical procedures

Treatment of disease, disorder and injury.

The practice is open between 8am and 6.30pm, when it is closed patients are advised to contact the out of hours service via the NHS 111 service.

Updated 31 August 2018

This practice is rated as Good overall. (Previous rating September 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive at Leybourne Surgery on 3 July 2018, as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect. The practice proactively identified carers and supported them. A total of 150 patients have been identified as carers, this represents over 3% of the practice population.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the practice.

The areas where the provider should make improvements are:

• Continue to take action to improve cervical screening uptake.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 31 August 2018

Updated 31 August 2018

Updated 31 August 2018

Updated 31 August 2018

Updated 31 August 2018

Updated 31 August 2018