The Care Quality Commission
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  • GP practice

Archived: Marybrook Medical Centre

Overall: Good read more about inspection ratings

Marybrook Street, Berkeley, Gloucestershire, GL13 9BL (01453) 810228

Provided and run by:
Marybrook Medical Centre

Important: The provider of this service changed. See new profile

All Inspections

26 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Marybrook Medical Centre on 26 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Staff provided us with examples of kindness and compassion.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour. (Duty of Candour is a legal duty to ensure providers are open and transparent with people who use services. It also sets out specific requirements providers must follow when things go wrong with care and treatment, including informing people about the incident, providing reasonable support, providing truthful information and an apology when things go wrong).

We saw one area of outstanding practice:

  • The practice provided a staff and volunteer led support service for vulnerable and isolated patients and their carers. For example, patients who were recently bereaved or had a new dementia diagnosis.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice