• Doctor
  • GP practice

Norton Medical Centre

Overall: Requires improvement read more about inspection ratings

Billingham Road, Norton, Stockton On Tees, County Durham, TS20 2UZ (01642) 745350

Provided and run by:
Norton Medical Centre

Important:

We served a warning notice on Norton Medical Centre on 8 November 2024 for Failure to comply with Regulations 12 and 17  of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Norton Medical Centre failed to establish and maintain a safe system of triage for service users, and lacks oversight of significant event monitoring. Norton Medical Centre have until 10th February 2025 comply with these regulations.

 

We served a Notice of Decision on Norton Medical Centre on 15th October 2024 for failure to comply with Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.  Norton Medical Centre failed to provide assurance there was a safe system in place to triage service users safely.

Report from 12 July 2024 assessment

On this page

Caring

Good

20 February 2025

We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Kindness, compassion and dignity

Score: 3

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

Treating people as individuals

Score: 3

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Independence, choice and control

Score: 3

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

Responding to people’s immediate needs

Score: 3

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Workforce wellbeing and enablement

Score: 3

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.