The Care Quality Commission
  • Doctor
  • GP practice

Park Medical Practice

Overall: Good read more about inspection ratings

The Park Medical Practice, Cannards Grave Road, Shepton Mallet, Somerset, BA4 5RT (01749) 334383

Provided and run by:
Park Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Park Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Park Medical Practice, you can give feedback on this service.

3 January 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Park Medical Practice on 14 April 2016. Overall the practice was rated as good. The practice was rated good for providing caring, effective, responsive and well-led services. However, we found breaches of Regulation 12 (safe care and treatment) and Regulation 18 (staffing) of The Health and Social Care Act (Regulated Activities) Regulations 2014. The practice was rated as requires improvement for providing safe services.

We required the practice to make the following improvements:

  • Implement a system to ensure all Patient Group Directions were current, authorised and signed before vaccinations were provided to patients.

  • Ensure all staff receive up to date training in infection prevention and control.

We carried out a focused desk based inspection on 3 January 2017 to assess if the practice had implemented the changes needed to provide safe services. During this focussed inspection we found the provider had taken appropriate action to meet the requirements and following a review of evidence the practice is now rated as good for providing safe services, with the practice now being rated as good for all domains and population groups.

This report covers our findings in relation to the requirements and should be read in conjunction with the report published in October 2016. This can be done by selecting the 'all reports' link for Park Medical Practice on our website at www.cqc.org.uk.

Our key findings across all the areas which we inspected on 3 January 2017 were as follows:

  • The practice provided copies of Patient Group Directions within 48hours of the inspection undertaken in April 2016. The practice had implemented a system to review Patient Group Directions to ensure they are always in date and signed by relevant staff members.

  • The lead nurse and all staff have now completed infection control training.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

14 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Park Medical Practice on 14 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. For example the practice actively participated in local schemes including Somerset Practice Quality Scheme; Sign Up to Safety pledges; and Mendip Symphony to engage and manage the most complex patients.
  • The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs. For example the practice actively participated in the Your Health and Wellbeing Mendip scheme and offered access to social prescribing services.
  • Information about services and how to complain was available and easy to understand.
  • Risks to patients were assessed and well managed. We saw examples of quality improvement projects including audits, the Sign Up for Safety scheme and Eclipse Live prescribing scheme.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice proactively sought feedback from staff and patients, which it acted on. The provider was aware of and complied with the requirements of the duty of candour.
  • The practice had strong and visible clinical and managerial leadership and governance arrangements. Staff felt supported by management and we saw staff demonstrate strong team working.

We saw an area of outstanding practice:

  • We saw evidence that the practice had a strong commitment to innovation and future development for the benefit of patients. For example, the practice had led the development and implementation of a micro spirometry programme that had been adopted across Somerset.

The areas where the provider must make improvement are:

  • The provider must implement a system to ensure all Patient Group Directions are current, authorised and signed before vaccinations are provided to patients.
  • The provider must ensure all staff receive up to date training in infection prevention and control.

The areas where the provider should make improvement are:

  • Review arrangements for significant event analysis to ensure all actions are completed and learning is shared.
  • Review the fire risk assessment to ensure it covers evacuation of wheelchair users from first floor of the building.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

20 February 2014

During a routine inspection

The practice had a patient list of 10,320. There were eight GPs and other healthcare professionals such as nurse practitioners, health care assistants and phlebotomists. Some community healthcare professionals, not employed by the practice, used the facilities at the surgery to see patients who were referred to them. This allowed good communication between professionals and easy access to services for patients.

The practice was based in a modern purpose built building which was accessible to people with all levels of mobility.

All consultations and treatments took place in individual consulting rooms to ensure patient's privacy and confidentiality was respected.

Patients had sufficient information to assist them to make decisions about their health care.

Patients we spoke with were complimentary about the service they received from the surgery. Comments included; 'I like my doctor very much, I feel confident and relaxed with her' and 'I have no complaints. I think I have received a good service every time I've seen someone.'

The practice worked with other health care services to make sure patients received appropriate care and support.

Staff told us they were well supported by the practice and their colleagues. One member of staff said 'It's a lovely place to work. Everyone is always ready to give you advice and support.'

The practice had a complaints procedure which was available on their website and in the surgery.