During our inspection we spoke with five patients face to face, we communicated with two by email and we spoke with six members of staff. When patients received care or treatment they were asked for their consent and their wishes were listened to. One patient told us: "I'm used to the tests I have. They explain and I agree to them". We found that when minor surgery had been carried out written consent had been requested from patients before the surgery had commenced.
We saw that patients' views and experiences were taken into account in the way the service was provided and that they were treated with dignity and respect. The patients we spoke with provided positive feedback about their care. A patient told us: "It's very good actually". Patients received their medicines when they needed them.
Staff had received training in safeguarding children and vulnerable adults. They were aware of the appropriate agencies to refer safeguarding concerns to that ensured patients were protected from harm.
We found that staff had received appropriate training for the roles they carried out. They also had regular appraisals. This meant that they had been appropriately assessed regarding their competency.
The provider had a system in place for monitoring the quality of service provision. There was an established system to regularly obtain opinions from patients about the standards of the services they received. This meant that on-going improvements could be made by the practice staff.