Archived: Dr Jutta Meiwald Also known as Binbrook Surgery

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Jutta Meiwald, Binbrook Surgery on 4 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Risks to patients were assessed and well managed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.

• There was an extensive program of clinical audit aimed at improving patient safety and care.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was readily available and easy to understand.
• There was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

• The practice recognised the challenges posed by the requirement for increased access to services and had been proactive in working with commissioners and another provider to achieve this goal.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should ;

• Ensure that action taken to mitigate identified risks was clearly evidenced.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice