20 January 2017
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Fortune Green Road Surgery on 20 January 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- Staff used an effective system to report and investigate significant events and the working culture encouraged openness and honesty to identify areas for improvement.
- Risks to patients were assessed and well managed, including through medicines management and safeguarding processes.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- There was evidence of multidisciplinary working to meet the complex needs of patients, including vulnerable young people and those who received palliative care.
- Patients provided positive feedback about the caring nature of staff and said they took the time to listen to their concerns. We saw staff treated people with compassion, dignity and respect and involved them in care planning and decisions about their treatment.
- Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients that walked in without an appointment were seen on the same day. The practice operated a policy that no patient would be turned away without being seen.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
- Ensure a system is in place to monitor the training updates, clinical competencies and clinical supervision of locum staff.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice