The Care Quality Commission
  • Doctor
  • GP practice

Old Harlow Health Centre

Overall: Outstanding read more about inspection ratings

Jenner House, Garden Terrace Road, Harlow, Essex, CM17 0AX (01279) 418136

Provided and run by:
Old Harlow Health Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Old Harlow Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Old Harlow Health Centre, you can give feedback on this service.

28 January 2020

During an inspection looking at part of the service

We carried out an announced focused inspection at Old Harlow Health Centre on 28th January 2020 as part of our inspection programme.

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions:

  • Is the practice effective?
  • Is the practice well-led?

We based our judgement of the quality of care at this service is on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as outstanding overall.

We rated the practice as outstanding for providing effective services because:

  • Outcomes for people who used services were consistently better than expected when compared with other similar services. The practice worked with hard to reach groups to make services accessible.
  • Staff were proactively supported and encouraged to acquire new skills, use their transferable skills, and share best practice.
  • The practice was committed to working collaboratively and had found innovative and efficient ways to deliver more joined-up care to people who use services.
  • There was a holistic approach to assessing, planning and delivering care and treatment and the practice identified innovative and efficient ways to deliver more joined-up care to patients.

We rated the practice as outstanding for providing well-led services because:

  • Partners and the practice manager using their leadership roles to improve patient-care both at the practice and for other practices within the primary care network (PCN).
  • There was a strong collaboration, team-working and support across all functions and a common focus on improving the quality and sustainability of care and people’s experiences.
  • There were consistently high levels of constructive engagement with staff and patients, including all equality groups.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

5 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Old Harlow Health Centre on 05 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Data showed patient experience and satisfaction was good.
  • Information about services and how to complain was available and easy to understand.
  • Most patients said they found it easy to make an appointment, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice obtained and acted upon feedback from the ‘Friends of Old Harlow Health Centre’ group. This is not a Patient Participation Group (PPG) although the practice is in the process of setting up a PPG.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice