- GP practice
Ford Medical Practice
Report from 5 February 2024 assessment
Contents
Ratings
Our view of the service
Ford Medical Practice is a NHS GP practice which provides primary care services to patients in the Sefton area of Merseyside. We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at Ford Medical Practice on the 20 February 2024. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, in this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. Overall, the practice is rated as good and the key question responsive continues to be rated as providing a good service. We found that the practice had organised services to meet patients’ needs, including those who were most likely to have difficulty accessing care. The practice used feedback and other information to monitor and improve access. We saw evidence of audit undertaken and changes implemented.
People's experience of this service
In the 2023 National GP Patient Survey, the practice’s data demonstrated that 29.2% responded positively about how easy it was to get through to the practice by phone. The England average was 49.6%, This is a negative variation with a slight improvement in performance since previous years. Patient satisfaction with GP practice appointment times, satisfaction with the appointment offered and with the overall experience of making an appointment showed no statistical variation to the England average and were similar or slightly improved in performance to previous years. Results from the NHS Friends and Family Test (FFT) were reviewed and found to be around national average for patient satisfaction. For example, in September, October and November 2023, 390 people responded to the survey with an average of 91% who were positive about the practice. England average is also 91%. The practice reviewed and responded to the feedback and continues to implement plans for improvement. We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. At the same time, our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. We were told and saw that the practice sought and acted on feedback relating to access.