Updated 24 April 2020
Paradise Medical Centre is located in the Foleshill area of Coventry and serves patients within the Coventry city area. The practice is situated in a purpose built health centre, along with another GP practice, and is one of 65 practices serving the NHS Coventry and Rugby Clinical Commissioning Group (CCG) area.
The practice provided services for approximately 7,100 patients at the time of our inspection.
The National General Practice Profile indicates that 50% of the practice population are from a white background. 35% of patients from an Asian background, with the remaining 15% of the population originating from black, mixed or other non-white ethnic groups.
Information published by Public Health England, rates the level of deprivation within the practice population group as two, on a scale of one to ten. Level one represents the highest levels of deprivation (and therefore most deprived areas) and level 10 the lowest (least deprived).
The practice covers an area where people aged under 18 years are overrepresented when compared with the CCG area and national averages.
The practice is well served by the local bus network and there is accessible parking. The practice and all facilities are fully accessible to wheelchair users.
The provider is registered with CQC to deliver the following Regulated Activities: Surgical procedures; treatment of disease, disorder or injury; diagnostic and screening procedures; maternity and midwifery services; family planning.
The practice’s staff consists of four GPs partners (all male); one advanced nurse practitioner; two practice nurses; a clinical pharmacist; a clinical business manager and business operations manager (who between them carry out practice manager functions); a health care assistant; and nine reception/administrative staff (who also act as care navigators).
The practice holds GP training practice status, and provides personalised tuition to GP trainees. This includes Foundation Year Two doctors and those wishing to obtain specialist training to work in general practice. At the time of the inspection there were three full-time trainees working at the practice, who were all female.
The practice is open from 8.30am to 12.30pm and from 2pm to 6pm on weekdays. Appointments are available from 8.45am to 11.45am and 2.10pm to 6pm on weekdays. The practice provides extended hours appointments on-site from 8.40am to 12pm on Saturdays.
Cover is provided by the West Midlands Ambulance telephone service (who contact the GP if required) when the practice is not open during NHS core contract hours (which means the period beginning at 8am and ending at 6.30pm on any day from Monday to Friday except Good Friday, Christmas Day or bank holidays).
The practice has formed an alliance with a number of practices locally to provide an extended access service. Appointments are available at nearby locations from 6.30pm to 10pm on weekdays, from 9am to 12pm on Saturdays, and from 10am to 1pm on Sundays. The practice’s patients can access a female GP through this service if required.
Home visits are available for patients who are housebound or too ill to attend the practice. This is at the discretion of practice staff and subject to a triage process. The practice also had access to a local paramedic home visiting service resource.
The practice does not provide out of hours services to their own patients. When the practice is closed patients are directed to contact the NHS 111 out of hours service.