• Doctor
  • GP practice

St George's Surgery

Overall: Good read more about inspection ratings

St Pauls Medical Centre, Cheltenham, Gloucestershire, GL50 4DP (01242) 215015

Provided and run by:
St George's Surgery

Latest inspection summary

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Background to this inspection

Updated 28 June 2018

St George’s Surgery is one of five GP practices located in St Paul's Medical Centre close to the centre of Cheltenham. The practice delivers its services under a General Medical Services (GMS) contract (a GMS contract is a contract between NHS England and general practices for delivering general medical services and is the commonest form of GP contract), to approximately 10,200 patients at the following address:

St Pauls Medical Centre
121 Swindon Road
Cheltenham
Gloucestershire
GL50 4DP

Information about the practice can be obtained through their website at:

The practice partnership consists of six GP partners and one nurse partner. The number of GPs at the practice is equivalent to approximately 5.2 whole time equivalent GPs, three of whom are male and three are female GPs. The nursing team includes a nurse practitioner (who is also a partner and an independent nurse prescriber), a lead nurse (who is also an independent nurse prescriber), three practice nurses and two health care assistants (one of whom is a healthcare coordinator). The practice management and administration team includes a practice manager, an administration and reception manager, and a range of administration and reception staff.

At the time of the inspection, the provider’s registration was incorrect and did not list all the current partners. However, following the inspection, the practice had submitted the appropriate notification and application to add those partners to their registration.

The general Index of Multiple Deprivation (IMD) population profile for the geographic area of the practice, shows the practice area population is in the fourth least deprived decile (on a scale of 1-10). An area itself is not deprived: it is the circumstances and lifestyles of the people living there that affect its deprivation score. Not everyone living in a deprived area is deprived and that not all deprived people live in deprived areas).

The practice is registered to provide the following Regulated Activities:

  • Diagnostic and screening procedures.
  • Treatment of disease, disorder or injury.
  • Maternity and midwifery services.
  • Surgical Procedures.
  • Family Planning.

The practice has opted out of providing out of hours services to its patients. Patients can access the out of hours services provided by Care UK via the NHS 111 service and are advised of this on the practice’s website.

Overall inspection

Good

Updated 28 June 2018

This practice is rated as Good overall. (Previous inspection January 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at St George’s Surgery on 9 May 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • The practice was keen to maintain staff well-being and had arranged various activities for staff.
  • There was a focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Improve systems and processes to ensure blank prescriptions are tracked in the practice.
  • Consider the level of safeguarding training required for the health care assistant.
  • Improve records so that actions and learning from fire drills can be implemented.
  • Identify and implement actions to improve uptake for reviews of long term conditions and the cervical screening programme.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice