Seymour Medical Centre

Updated 21 September 2018

Seymour Medical Centre is located in a residential area in East London and is based in a converted house. The practice provides NHS primary medical services through a Personal Medical Services (PMS) contract to approximately 6,000 patients in the Waltham Forest area. PMS is one of the three contracting routes available to enable commissioning of primary medical services. The practice is part of the Waltham Forest Commissioning Group (CCG). The premises are owned by one of the partners.

The areas index of multiple deprivation is three. The index of multiple deprivation 2015 is the official measure of relative deprivation for small areas in England. The index of multiple deprivation ranks every small area in England from one (most deprived area) to 10 (least deprived area). Fifty nine percent of the people from the practice are from black and minority groups.

The practice staff comprises of three full time male GPs (each GP carries out between seven and eight clinical sessions and two administration sessions per week) and a full time female practice nurse. There is a practice manager, a deputy practice manager and a small team of non-clinical staff members.

The practice opening hours are from 8am to 6:30pm on Mondays, Tuesdays, Thursdays and Fridays and closed between 1pm and 2pm. On a Wednesday the practice opened from 7am to 8:30pm and closed between 12:30pm and 2pm. Patients are able to access the out of hours service during this time.

When the practice is closed, as a member of the local GP Federation, all the patients have access to pre-bookable weekday and evening appointments from 6:30pm to 9:30pm and weekend appointments on a Saturday and Sunday from 8am to 8pm. When this is closed patients are referred to the NHS 111 service.

The practice is registered with the Care Quality Commission to carry on the regulated activities of diagnostic and screening procedures, family planning, maternity and midwifery services and treatment of disease, disorder or injury.

Updated 21 September 2018

This practice is rated as Good overall. (Previous rating January 2018 – Requires improvement)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Seymour Medical Centre on 10 January 2018. The overall rating for the practice was requires improvement and the provider was issued with a warning notice under regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 due to not complying with their legal obligations around fire safety. The full comprehensive report published in March 2018 can be found by selecting the ‘all reports’ link for Seymour Medical Centre on our website at .

This inspection was an announced comprehensive inspection at Seymour Medical Centre on 16 August 2018 to follow up on concerns identified in the inspection on 10 January 2018.

At this inspection we found:

• Systems and processes kept patients safe and safeguarded from abuse.
• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• Fire and electrical risk assessments had been completed and all identified concerns had been rectified.
• The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• The practice had identified less that 1% of patients as a carer.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Improve systems to identify patient carers to ensure help and support are being provided to them.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further informa

Updated 21 September 2018

Updated 21 September 2018

Updated 21 September 2018

Updated 21 September 2018

Updated 21 September 2018

Updated 21 September 2018