Archived: Kiddrow Medical Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Kiddrow Medical Practice on 23 February 2016. Overall the practice is rated as outstanding.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.

• The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. For example, the practice had introduced a patient information leaflet regarding medications they should stop taking if they became unwell. This had been shared with other local practices.

• The practice implemented suggestions for improvements and made changes to the way it delivered services in response to feedback from patients and the virtual patient participation group. The practice used emails and text messaging to communicate with over 2000 patients, and received 100 responses with positive feedback for the inspection.

• A variety of partner organisations contacted CQC with positive feedback prior to the inspection.
• The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand
• The practice had a clear vision on working in partnership for better health and wellbeing which underpinned commitment to good patient care and safety. Patient feedback and survey data, secondary care data and information from partner organisations evidenced the effectiveness of this approach.
• Feedback from patients about their care was consistently positive. Patients told us they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. They also said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• Reflective learning was embedded within the practice at all levels.
• Performance data such as the Quality and Outcomes Framework (QOF) and NHS England, along with National GP patient survey results all demonstrated the practice was making a difference to patient outcomes.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice