29 July 2021
During an inspection looking at part of the service
We carried out an announced review at Giffard Drive Surgery on 29 July 2021. Overall, the practice is rated as Good.
Set out the ratings for each key question
Safe - Good
Effective - Good
Caring - Good
Responsive - Outstanding
Well-led - Good
Following our previous inspection on 10 October 2019, the practice was rated Good overall but Well Led was rated as Requires Improvement.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Giffard Drive Surgery on our website at www.cqc.org.uk
Why we carried out this review
This review was a focused follow-up of the practice without undertaking a site visit. We focussed only on the areas identified during our previous inspection as requiring improvement. This included specific areas of Well Led and the population group Families Children and Young people. We found that previously identified breaches of Regulations 17 and 19 had now been complied with. This meant we were able to re-rate Well Led from Requires Improvement to Good and we were able to re-rate the population group Families Children and young people (Effective) from Requires Improvement to Good.
How we carried out the review
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our reviews differently.
This review was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included:
- Conducting staff interviews using video conferencing
- Requesting and reviewing evidence from the provider
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we reviewed
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as Good overall and Good for all key questions apart from Responsive which is rated as Outstanding. The ratings for Safe, Effective, Caring and Responsive were carried over from our previous inspection on 19 October 2019.
We found that:
- The practice had made improvements in the areas identified at our previous inspection.
- Risk assessments were now in place for staff starting work without a Disclosure and Barring (DBS) check.
- New staff, including a clinical pharmacist and a pharmacy technician had been recruited and new system put in place to closely monitor the re-prescribing of high risk medicines.
- We saw evidence that systems were in place to ensure histology results were followed up.
- We saw evidence that systems were in place to regularly check emergency medicines and equipment.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care