• Doctor
  • GP practice

Archived: Giffard Drive Surgery

Overall: Good read more about inspection ratings

68 Giffard Drive, Cove, Farnborough, Hampshire, GU14 8QB (01252) 541282

Provided and run by:
Giffard Drive Surgery

Important: The provider of this service changed. See new profile

All Inspections

29 July 2021

During an inspection looking at part of the service

We carried out an announced review at Giffard Drive Surgery on 29 July 2021. Overall, the practice is rated as Good.

Set out the ratings for each key question

Safe - Good

Effective - Good

Caring - Good

Responsive - Outstanding

Well-led - Good

Following our previous inspection on 10 October 2019, the practice was rated Good overall but Well Led was rated as Requires Improvement.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Giffard Drive Surgery on our website at www.cqc.org.uk

Why we carried out this review

This review was a focused follow-up of the practice without undertaking a site visit. We focussed only on the areas identified during our previous inspection as requiring improvement. This included specific areas of Well Led and the population group Families Children and Young people. We found that previously identified breaches of Regulations 17 and 19 had now been complied with. This meant we were able to re-rate Well Led from Requires Improvement to Good and we were able to re-rate the population group Families Children and young people (Effective) from Requires Improvement to Good.

How we carried out the review

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our reviews differently.

This review was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using video conferencing
  • Requesting and reviewing evidence from the provider

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we reviewed
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall and Good for all key questions apart from Responsive which is rated as Outstanding. The ratings for Safe, Effective, Caring and Responsive were carried over from our previous inspection on 19 October 2019.

We found that:

  • The practice had made improvements in the areas identified at our previous inspection.
  • Risk assessments were now in place for staff starting work without a Disclosure and Barring (DBS) check.
  • New staff, including a clinical pharmacist and a pharmacy technician had been recruited and new system put in place to closely monitor the re-prescribing of high risk medicines.
  • We saw evidence that systems were in place to ensure histology results were followed up.
  • We saw evidence that systems were in place to regularly check emergency medicines and equipment.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

10 October 2019

During an inspection looking at part of the service

We carried out an announced focused inspection at Giffard Drive Surgery on 10 October 2019 as part of our inspection programme. (Previous comprehensive inspection October 2014)

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions Effective and Well led. We did not check whether this practice was providing Safe, Caring and Responsive services at this inspection because our monitoring of the practice indicated no significant change since the last inspection.

The ratings of Good for the key questions of Safe and Caring and Outstanding for Responsive have been carried forward from the last inspection. The population group ratings of outstanding (with the exception of families, children and young people) have also been carried over from the previous inspection.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall. The service was rated as good for providing effective services and requires improvement for providing well led services. The population group families, children and young people has been rated as requires improvement.

We found that:

  • Patients received effective care and treatment that met their needs.
  • Childhood immunisation rates were below the 90% minimum target for uptake and cervical screening was below the 80% national target. The practice had established recall and patient engagement processes which were due to be reviewed by the lead nurse.
  • Staff received training to support them in their role. However, some essential training for GPs was overdue, such as health and safety training.
  • There were some governance arrangements that required a review and some risks that had not been identified by the practice, such as no monitoring of consent seeking process, gaps in recruitment documentation and care plans not being routinely reviewed or updated.
  • Staff told us they felt supported by the management and leadership teams.

Areas where the practice must improve:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care
  • Ensure recruitment procedures are established and operated effectively to ensure only fit and proper persons are employed.

Details of the specific action required is shown at the end of this report (please see the requirement notices section).

Areas where the provider should improve:

  • Continue to improve the uptake of cervical cytology screening and childhood immunisations.
  • Review training monitoring processes and consider how training requirements are circulated and undertaken in a timely way.
  • Consider review processes for established care plans to ensure they remain up to date. Also consider how these can be shared to ensure patients receive effective and appropriate care from external stakeholders.
  • Review monitoring processes of emergency medicine stock to include checking of expiry dates.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care.

5 September 2016

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Giffard Drive Surgery on 1 October 2014. Breaches of the legal requirements were found, in that:

They did not correctly follow their controlled drug policy, ensuring that there was a safe system in place to manage controlled drugs.

As a result, care and treatment was not always provided in a safe way for patients. Therefore, a Requirement Notice was served in relation to the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010: Regulation13 – Management of medicines.

Following the comprehensive inspection, the practice wrote to us to tell us what they would do to meet the legal requirements in relation to the breach and how they would comply with the legal requirements, as set out in the Requirement Notice.

We undertook this desk based inspection on 5 September 2016, to check that the practice had followed their plan and now met the legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Giffard Drive Surgery on our website at www.cqc.org.uk.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

1 October 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

This was a comprehensive inspection of the Giffard Drive Surgery and was carried out on 1 October 2014.

Overall, we found the practice was providing a good service, with many outstanding attributes; We rated this practice as good overall. We found good practice in the way the practice responded to the needs of older patients and patients with long term conditions, providing them with effective care and treatment. The practice had responded to the needs of working age patients and patients who had barriers to accessing GP services.

Our key findings were as follows:

  • Patients found the practice highly accessible with an effective appointments system.
  • Patients were complimentary about the care and support they received from staff.
  • Staff told us they were committed to providing a service that put patients first.

We saw several areas of outstanding practice including:

  • How the practice innovatively responded to the cultural, healthcare and language needs of patients who were not English. For example, employing members of staff who were Nepalese to provide an interpretation and translation service for Nepalese patients attending appointments.
  • How the practice had worked with partner agencies to develop a video explaining how to use NHS services such as GP, Pharmacy, Dentist, Optician, and Hospital in alternative languages.
  • GPs had undertaken further specialist training to enable the practice to meet the needs of their patients within primary care.
  • The practice was commissioned by the local clinical commissioning group for two female GPs (one partner and one associate GP) to run a regional gynaecology service. The patients at the practice benefitted from seeing GPs with such enhanced skills.
  • The practice had developed an innovative way of working with young adults to provide them with advice about confidentiality, sexual health, drug and alcohol and contraception.
  • The practice maintained an electronic register of patients on end of life care that could be accessed by all GPs and nurses. The practice had a GP who had undertaken specialised training in end of life care and was the local area lead.

However, there were also areas of practice where the provider needs to make improvements. 

Importantly, the provider must:

  • Ensure they have an effective and safe system in place to manage controlled drugs.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice