The Care Quality Commission
  • Doctor
  • GP practice

Station View Health Centre

Overall: Good read more about inspection ratings

Southfield Road, Hinckley, Leicestershire, LE10 1UA (01455) 635362

Provided and run by:
Station View Health Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Station View Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Station View Health Centre, you can give feedback on this service.

18 March 2020

During an annual regulatory review

We reviewed the information available to us about Station View Health Centre on 18 March 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

27 April 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Drs Rowe, Johnson, Howes, Reid, Spencer, Thuthiyil & Bhatti on 28 April 2016. The overall rating for the practice was good but the rating for providing a responsive service was requires improvement. The full comprehensive report on the April 2016 inspection can be found by selecting the ‘all reports’ link for Drs Rowe, Johnson, Howes, Reid, Spencer, Thuthiyil & Bhatti on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 27 April 2017 to confirm that the practice had carried out their plan to improve telephone access to the practice. This report covers our findings in relation to this.

.Overall the practice is still rated as good.

Our key findings were as follows:

  • The practice continually monitored the access to appointment availability and telephone access and had introduced different steps to improve these areas. This was still work in progress but improvement had been demonstrated.

  • The practice had altered the system for monitoring uncollected prescriptions which included a process for dealing with vulnerable patients having failed to collect their prescriptions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

28 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Station View Health Centre on 28 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Information about safety was recorded, monitored, reviewed and any issues were addressed in a timely way. There was an effective system in place for reporting and recording significant events and complaints.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with kindness, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The majority of appointments were available on the same day but urgent appointments were also offered, for example, for an unwell child.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The premises were clean and well-maintained.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • The practice should continue to monitor the effectiveness of its actions to improve access to care and treatment and in particular take pro-active steps to improve telephone access.
  • The practice should consider implementing systems to monitor where vulnerable patients failed to collect prescriptions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice