- GP practice
All Saints Medical Centre PMS
Report from 25 January 2024 assessment
Contents
Ratings
Our view of the service
All Saints Medical Centre is an NHS GP practice which provides primary care services to patients in South East London. We carried out an announced assessment on 19 March 2024. Following this the service is rated as good overall and the key questions are rated as: Are services safe? – good Are services effective? - good Are services caring – not assessed, rating of good carried forward from previous inspection. Are services responsive? – good Are services well-led? – good Our key findings from this assessment were: • The provider carried out risk assessments and took action to ensure the environment was safe for staff, patients, and visitors. However, the practice had not formally recorded the actions taken as a result of these risk assessments. • The provider did not hold paediatric defibrillator pads for use in emergency situations. • Patients with long term conditions, such as diabetes, were monitored in line with best practice guidance. • Patients could access appointments in a timely way. • The practice used feedback from patients to drive improvement.
People's experience of this service
Patients told us they felt listened to by the practice and that they felt involved in decisions made about their care and treatment. Patients told us they were able to request the clinician of their choice and found it easy to access appointments. The national GP patient survey showed patient satisfaction levels regarding access to the practice via telephone was in line with the national average. Patient satisfaction was slightly lower than average regarding the practice’s appointment times, the appointments offered and the overall experience of making an appointment.