During the inspection we spoke with the registered manager, they were a General Practitioner (GP) at the practice. We also spoke with the practice manager, another GP, two practice nurses and four people using the service, two of whom were members of the Patient Participation Group (PPG).People using the service said that they were very happy with the practice. One person said 'I have been coming here for 20 years. I find the GP's and nurses very helpful. The GP's give me time to talk and listen to what I have to say'. Another person said 'I have been coming here for 30 years and I am very happy with the practice. The GP's are excellent, absolutely lovely. They let me speak and they always listen. I never get the feeling that I am being rushed'.
The members of the PPG told us they met with the practice team every three months. They felt the PPG was listened to and they were able to make positive contributions at the practice for the benefit of people using the service.
We saw that the practice had safeguarding policies that related to adults and children and there was a lead contact for safeguarding at the practice.
We saw the practice was clean and well maintained throughout. People using the service said the practice was always clean and tidy.
We saw that the practice had effective systems in place to regularly assess and monitor the quality of service that people received.