- Homecare service
Caring Hands Nottingham Ltd
Report from 7 February 2024 assessment
Contents
Ratings
Our view of the service
Caring Hands Nottingham Limited is a domiciliary care agency providing personal care and support to older people and younger adults with a physical disability or sensory impairment and people living with dementia. At the time of the inspection, the service was supporting 35 people with their personal care needs. Caring Hands Nottingham Limited was previously inspected on 22 July 2021 and rated Good, (report published 20 August 2021.) We carried out our on-site assessment on 21 February 2024. This was an announced assessment. The provider was told an assessment was going to be undertaken 24 hours beforehand. During this assessment we looked at 24 quality statements; Learning culture; Safe systems, pathways and transitions, Safeguarding; Involving people to manage risks; Safe and effective staffing; Medicines Optimisation; Assessing Needs; Kindness, compassion and dignity; Treating people as individuals; Workforce wellbeing and enablement; Person centred care; Providing Information; Listening to and involving people; Planning for the future; Shared direction and culture; Capable, compassionate and inclusive leaders; Freedom to speak up; Workforce equality, diversity and inclusion; Governance, management and sustainability; Partnerships and communities; Independence, choice and control; Responding to people’s immediate needs; Equity in experiences and outcomes and Governance, management and sustainability. We assessed all of these quality statements at this visit.
People's experience of this service
People told us they felt safe and were aware of how to report concerns. People told us they had not always been involved in planning their care. Some people reported changes to staff who regularly came to them. However, people felt the staff who visited were trained and they always received their care. People told us that staff supported them to live healthier lives. People felt confident that staff would support them to contact family, their GP, another professional, or emergency services if required. People told us staff helped them to ensure they had enough to eat and drink as well as providing care and support with their wider health needs. People were consulted about their care to ensure that their diverse needs were taken into consideration. People told us their privacy was respected and that staff approached them in a way that made them feel comfortable. People and their relatives gave examples of how staff treated them with kindness and compassion. People told us they were supported to maintain their independence and were given choice and control over their care and support. People said that the provider and the care team responded effectively to their immediate needs. People told us that the provider would change the time of calls to accommodate other appointments or changes in their care needs.