Archived: Hove Park Villas Surgery

Updated 7 March 2018

Hove Park Villas Surgery is situated in a converted residential property in Hove, East Sussex and operates from:

18 Hove Park Villas

Hove

East Sussex

BN3 6HG

The practice provides services for approximately 4,300 patients living within the local area. The practice holds a general medical services (GMS) contract and provides GP services commissioned by NHS England. (A GMS contract is one between the practice and NHS England where elements of the contract such as opening times are standard.) The practice population includes many families and as such has a slightly higher than average number of children aged under 18 years compared to the population nationally. The practice has a low deprivation score compared to the national average, with more patients in employment or full-time education and lower levels of unemployment, although the practice explained they served pockets of patients living in substantially more deprivation than that which was represented by their score.

As well as a team of two GP partners and three salaried GPs (three female and two male), the practice also employs one practice nurse, two health care assistants and a phlebotomist. There is a practice manager and a team of receptionists and administrative staff.

Hove Park Villas Surgery is open between 8.30am to 1pm and from 3pm to 6pm on weekdays. The GPs provide on call cover between 1pm and 3pm on weekdays.  At other times when the practice is closed, patients are directed to out of hours providers (IC24 and NHS111). The practice offers pre-bookable appointments, same day and phone appointments with GPs and nurses. There are also online appointments available.

The practice is registered to provide the regulated activities of diagnostic and screening procedures; treatment of disease, disorder and injury; maternity and midwifery services; family planning and surgical procedures.

Updated 7 March 2018

Letter from the Chief Inspector of General Practice

Hove Park Villas Surgery is rated as requires improvement overall. (Previous focused follow up inspection on 9 October 2016 rated as good overall and for safe services and comprehensive inspection on 9 July 2015 rated good overall, requires improvement for safe services and good for effective, caring, responsive and well-led services).

The key questions are rated as:

Are services safe? – Requires Improvement

Are services effective? – Requires Improvement

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Requires Improvement

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Requires Improvement

People with long-term conditions – Requires Improvement

Families, children and young people – Requires Improvement

Working age people (including those recently retired and students – Requires Improvement

People whose circumstances may make them vulnerable – Requires Improvement

People experiencing poor mental health (including people with dementia) - Requires Improvement

We carried out an announced comprehensive inspection at Hove Park Villas Surgery on 18 December 2017. The inspection was carried out as part of our inspection programme.

At this inspection we found:

• The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• The practice had appropriate facilities and was well equipped to treat patients and meet their needs.

• Patients said they were able to book an appointment that suited their needs. Pre-bookable, on the day appointments, home visits and phone consultation services were available.

• The practice recognised that the patient’s emotional and social needs were as important as their physical needs.

• Recruitment procedures were generally well established, however there was no recruitment file in place for one member of staff.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• Staff had not been provided with appropriate training according to the records we reviewed on the day of inspection.

• Staff had not received up to date appraisals.

• Staff were positive about working in the practice.

• Patient survey results were positive and higher than average in a number of areas.

The areas where the provider must make improvements as they are in breach of regulations are:

• Ensure the care and treatment of patients is appropriate, meets their needs and reflects their preferences.

• Ensure care and treatment is provided in a safe way to patients.

• Ensure persons employed in the provision of the regulated activity receive the appropriate support, training, professional development, supervision and appraisal necessary to enable them to carry out the duties.

• Ensure specified information is available regarding each person employed.

• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

The areas where the provider should make improvements are:

• The practice should improve their procedure for identifying patients who are also carers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 6 January 2017

The practice was rated as good for the care of older people on 9 July 2015. This rating remains unchanged.

Updated 6 January 2017

The practice was rated as good for the care of older people on 9 July 2015. This rating remains unchanged.

Updated 6 January 2017

The practice was rated as good for the care of older people on 9 July 2015. This rating remains unchanged.

Updated 6 January 2017

The practice was rated as good for the care of older people on 9 July 2015. This rating remains unchanged.

Updated 6 January 2017

The practice was rated as good for the care of older people on 9 July 2015. This rating remains unchanged.

Updated 6 January 2017

The practice was rated as good for the care of older people on 9 July 2015. This rating remains unchanged.