Background to this inspection
Updated
26 October 2017
Dr Teotia and partners, also known as Green Lane Surgery is in Dagenham in outer north east London. It is one of the 40 member GP practices in NHS Barking and Dagenham Clinical Commissioning Group (CCG).
The practice is located in the third more deprived decile of areas in England. At 78 years, male life expectancy is lower than the England average of 79 years. At 82 years, female life expectancy is lower than the England average of 83 years.
The practice has approximately 3,700 registered patients. It has more patients in the 0 to 14 years and the 20 to 44 years age ranges than the England average, and fewer in the 60 to 85+ years age ranges than the England average. Services are provided by Dr Teotia and partners under a Personal Medical Services (PMS) contract with NHS England.
The practice is housed in an end of terrace house adapted for the purpose of providing GP services. Patient areas are on the ground floor, and there is ramp access and a disabled toilet. There are four consulting rooms.
Two GP partners work at the practice, one male full time GP who provides 9 sessions and one female GP who provides 4 sessions. There is one female part time nurse (0.4 WTE). The clinical staff are supported by a team of receptionist staff and a full time practice manager.
The practice’s opening times are:
- 9.00am to 1.00pm and 2.30pm to 6.30pm every week day except Thursday.
- 9.00am to 1.00pm on Thursday.
Patients are directed to an out of hours GP service outside these times.
Face to face consultation appointments are available:
- 9.00am to 11.00am and 4.00pm to 6.30pm every week day except Thursday.
- 9.00am to 11.00am on Thursday.
In addition, there is an extended hours clinic from 6.30pm to 8.10pm on Monday and telephone consultations daily.
Dr Teotia and partners is registered with the Care Quality Commission to carry on the following regulated activities at Dr Teotia and partners, 872 Green Lane, Dagenham, Romford, Essex RM8 1BX: Diagnostic and screening procedures, Maternity and midwifery services, and Treatment of disease, disorder or injury.
Updated
26 October 2017
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Teotia and Partners on 17 January 2017. The overall rating for the practice was good but specifically requiring improvement in the provision of caring services. The full comprehensive report on the January 2017inspection can be found by selecting the ‘all reports’ link for Green Lane Surgery on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 6 September 2017 to confirm that improvements had been made since our previous inspection on 17 January 2017. This report covers our findings in relation to those improvements made since our last inspection.
Overall the practice is rated as good and the provision of caring services is now also rated as good.
Our key findings were as follows:
- The practice had improved their external survey results and conducted their own internal survey to review and monitor performance in relation to patients’ experience of the service.
- Privacy and confidentiality arrangements had been improved with an audio feed being added to the information screen in the reception area.
As part of the inspection on 17 January the practice was also asked to consider further improvements and we saw evidence that:
- A system was now in place to make sure the material curtains in the consulting room are cleaned at least once every six months. Records were seen to evidence this.
- A robust system was now in place for monitoring the use of prescription forms and pads and for recording serial numbers and locations of blank prescriptions.
- Photographic identification was now available for all staff and was kept in the recruitment files.
Work had continued in exploring ways of identifying and meeting the needs of patients experiencing poor mental health (including patients with dementia). Specifically, the practice has been more proactive in using screening tools and templates which are linked to the clinical system, as well as opportunistically screening other patients with long term conditions to see whether they are experiencing poor mental health as a result of those long term conditions.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
Working age people (including those recently retired and students)
Updated
26 October 2017
People experiencing poor mental health (including people with dementia)
Updated
26 October 2017
People whose circumstances may make them vulnerable
Updated
26 October 2017