We carried out a review of the data available to us about South Brent Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about South Brent Health Centre, you can give feedback on this service.
We carried out an announced comprehensive inspection at South Brent on 4 April 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Chief Inspector of General Practice
We undertook a comprehensive inspection of South Brent Health Centre in the village of South Brent on 18 November 2014. The South Brent Health Centre at Plymouth Road, South Brent, TQ10 9HT provides primary medical services to people living in South Brent and surrounding villages. The practice provides services to a diverse age group.
Our key findings were as follows:
The South Brent Health Centre operated a weekday service for over 5,100 patients in the South Brent and surrounded villages. The practice was responsible for providing primary care, which included access to the GP, minor surgery, ante and post natal care as well as other clinical services. At the time of our inspection there were three male GPs, two female GPs, two registrars, three practice nurses, two healthcare assistants, a practice manager, and additional administrative and reception staff.
Patients who use the practice have access to community staff including district nurses, health visitors, physiotherapists, counsellors, podiatrists and midwives.
Patients we spoke to and the comment cards we looked at confirmed that people were happy with the service and the professionalism of the GPs and nurses. The practice was clean and there were effective infection control procedures in place.
We found that staff were well supported and the practice was well led with a clear vision and objectives. Staff had a sound knowledge of safeguarding procedures for children and vulnerable adults.
Care and treatment was being delivered in line with current published best practice. Patients’ needs were consistently met in a timely manner.
All the patients we spoke to during our inspection were very complimentary about the service and the manner in which they were cared for.
There was an open culture within the organisation and a clear complaints policy.
Chief Inspector of General Practice
Staff members we spoke with told us they all worked well as a team, and received good training and support. We saw that there were regular audits of practice and that staff were committed to making continuous improvements to the services they provided.
We saw surgeries and clinics were run effectively and patient's confidentiality was respected.
We saw that staff understood the actions to take to protect patients from abuse.
Patients we spoke with or who sent us emails about the practice were complimentary about the care and services they received. They expressed confidence in the doctors and nursing staff, felt involved with their care and we saw that they could influence changes at the practice.
People told us "I think we are very lucky to have this practice in the village" and The Practice has always been run in a professional but friendly manner, I feel privileged to be a patient, All staff are ready to listen and more importantly take action when necessary. The phrase that you are greeted with by Clinical staff of " what can I do for you / help you with" is exactly what their philosophy seems to be. Why would anyone want to be registered anywhere else?'