South Oxhey Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider completed 6 monthly access audits and would send out surveys to patients who had accessed the triage service. The results were collated and any changes to improve access further were implemented and shared with patients. The most recent practice survey showed 98% of patients were satisfied with access. Patient satisfaction had given monthly increased positive responses following changes made to the results from the previous National GP patient survey . The provider also completed monthly telephone audits and would amend staffing requirements based upon the busier call periods. Patient feedback to the practice was positive to feeling heard and a responsive approach by the provider.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider completed 6 monthly access audits and would send out surveys to patients who had accessed the triage service. The results were collated and any changes to improve access further were implemented and shared with patients. The most recent practice survey showed 98% of patients were satisfied with access. The provider also completed telephone audits and would amend staffing requirements based upon the busier call periods.

The provider completed regular audits such as access monitoring, patient surveys, triage surveys and had developed practice policies to compliment their processess for access. Where the practice had recognised patient decreases in satisfaction, they had developed action plans that were reviewed monthly and would update when actions were completed. The provider also worked with a multi-disciplinary team to discuss vulnerable patient groups.

Staff audits were completed annually and feedback was gained from staff and leaders within their practice meetings. The practice had 2 GP partners, 1 locum GP, 1 nurse, 1 clinical pharmacist, 1 prescribing assistant, a healthcare assistant and administration team. The local primary care network had staff such as social prescribers, mental health practitioners, paramedics and physiotherapists that would support the practice for patient apppointments.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.