This practice is rated as Good overall. (Previous rating February 2015 – Good)
The key questions at the inspection in February 2015 were rated as:
Are services safe? – Good
Are services effective? – Outstanding
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Mark Street Surgery on 20 November 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- The practice strongly supported staff in their career development.
- The practice, with other practices in the Clinical Commissioning Group and the wider NHS, had receptionists who were trained as care navigators who signposted patients to the right person at the right time across a variety of health services.
We saw areas of outstanding practice:
- The practice carried out an ongoing workforce assessment to keep up to date with fluctuations in staff and the quantity and type of work that they required to do.
- They invested heavily in both clinical and non- clinical staff training and development with one of the results of increasing clinical sessions and appointments available to patients.
The areas where the provider should make improvements are:
- The practice should carry out a risk assessment and consider its emergency drug stock.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.