We carried out this inspection as we had received concerns about medicine management and how the practice handled concerns and complaints. We spoke with two patients during our inspection and a further four patients on the telephone. They had attended the practice on the day of our inspection for an appointment. These patients were randomly selected. We spoke with staff that included; the practice manager, a practice nurse, a receptionist and a GP partner.All patients told us that they were very happy with the care and treatment they received from the practice. Two of the six patients said they had experienced some issues with prescriptions not being accurate, reflecting changes made following consultations with their GP or a specialist.
We found that the practice had systems in place to record and respond to the concerns and complaints of patients and their representatives.
We found that the systems and practices in place to manage medicines were not always effective and placed patients at risk.