The Care Quality Commission
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Archived: Longsight Medical Practice

Overall: Good read more about inspection ratings

Longsight Health Centre, 526-528 Stockport Road, Longsight, Manchester, Greater Manchester, M13 0RR (0161) 256 4488

Provided and run by:
Longsight Medical Practice

All Inspections

17 November 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Longsight Medical Practice on 17 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • Evidence was available that demonstrated the practice complied with the Duty of Candour.

There were areas of practice where the provider should make improvements:

  • Review the nursing hours within the practice.
  • Provide clinical meetings for the nursing staff.
  • Review and update the systems to record prescription numbers and monitor their use.
  • Continue to identify and support patients who are also carers

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

9 October 2013

During a routine inspection

We talked with seven patients who had attended Longsight Medical Practice on the day of our visit. They were all very positive about the quality of the service they received. Generally they were happy with the appointment system and several had obtained emergency appointments on the morning of our visit. One patient said "I can't fault the staff. They take time to listen to you." Another patient said "My doctor's a lovely doctor."

We found that the practice respected people's independence and offered interpreter services for the significant number of patients whose first language was not English.

We found that all staff had been trained in safeguarding and that the practice had good policies for dealing with any witnessed or suspected abuse. We found that the premises were satisfactory but that it was difficult for the practice to arrange repairs when needed.

We found that the practice operated good procedures when recruiting staff but could develop further its policy on obtaining DBS (criminal record) certificates. We found that there were good procedures for consulting patients and staff when monitoring the quality of the service provided.