Farnham Dene Medical Practice

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We assessed 1 quality statement from this key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection which was good. Our rating for this key question remains good. We found there were safe recruitment practices to make sure that all staff, were suitably experienced, competent and qualified to carry out their roles. There were processes to ensure staff received effective support, supervision and development for their roles.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

As part of this assessment, we received 1 piece of feedback from patients which raised concerns about the competence of a member of staff following an experience of care. However, none of the other feedback related to this area.

Overall feedback from staff and leaders was positive. Although a small number of staff raised concerns about the provider’s processes to ensure safe and effective staffing, almost all the staff feedback was highly positive and told us staff could undertake training related to their role and could request additional training or support required to meet their needs. Staff felt well supported and explained supervision was effective, accessible and helped them to develop in their roles. Leaders within the practice explained how recruitment processes followed legislation and ensured the right staff were employed in terms of skill mix and numbers to make sure people received good quality care which met their needs.

Our assessment found the practice had an effective recruitment process and staff were appropriately qualified and trained and where required, held registrations with professional bodies. Processes to support staff development and identify learning needs existed and this included a framework which determined role specific training. Staff had completed required training. Processes existed to ensure staff operated within their competence and had access to appropriate clinical supervision. The practice was aware of several members of staff who had not had their annual appraisal in line with their policy and had arranged for these appraisals to be completed as a priority.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.