Updated 10 July 2024
Date of assessment: 6 to 9 August 2024 Farnham Dene Medical Practice is a NHS GP practice which provides primary care services to approximately 14,700 patients from 2 different sites in Farnham, Surrey. We carried out a responsive assessment and the reason for this assessment was due to concerns shared with the Care Quality Commission (CQC). We assessed 3 quality statements across the safe and well-led key questions and have combined the scores for these areas with scores from the last inspection. Following this assessment the practice is rated as good. At this assessment, we found safety was a priority for everyone and there was a culture of openness and collaboration. There were safe recruitment practices to make sure that all staff, were suitably experienced, competent and able to carry out their role. There were processes to ensure staff received effective support, supervision and development. There was an inclusive and positive culture within the practice and leaders proactively supported staff. Leaders were knowledgeable about issues and priorities for the quality of services and could access appropriate support and development in their role. Leaders actively encouraged staff to raise concerns and promoted the value of doing so.