The Care Quality Commission
  • Doctor
  • GP practice

Archived: Strawberry Gardens Medical Practice Also known as Dr A S Forsyth and Dr D J Ingram

Middleton Way, Heysham, Morecambe, Lancashire, LA3 2LE (01524) 518500

Provided and run by:
Strawberry Gardens Medical Practice

All Inspections

20 November 2013

During a routine inspection

Patients we spoke with provided positive feedback about the service they received at Strawberry Gardens Medical Practice. They told us the staff were considerate and helpful. Comments included, 'I have been with this practice for a long time. The new building is better and the service is wonderful'. Another patient told us, 'They have really supported me and my family. Getting through to make an appointment can be a bit of a problem sometimes though'.

Patients who used the service were given appropriate information and support regarding their care or treatment. One patient told us "I came with a problem and the doctor referred me to the hospital straight away. They told me what to expect so it put my mind at ease'.

Patients told us they thought they were listened to and respected when they saw their doctor or a nurse. Some comments from patients using the service included, "They always make sure the door is closed and I feel confident that everything is confidential'. A staff member told us, 'Where it's needed we have the facilities of chaperone and language interpretation services'. Patients told us they felt reception staff were considerate and took time to listen to them.

There were systems in place to reduce the risk and spread of infection. When we spoke with patients using the service some comments included "This building is spotless when I go the surgery'. Staff had individual responsibilities to maintain a hygienic environment.