The Care Quality Commission
  • Doctor
  • GP practice

Archived: Jenner House Surgery

Overall: Good read more about inspection ratings

159 Cove Road, Farnborough, Hampshire, GU14 0HQ (01252) 548141

Provided and run by:
Jenner House Surgery

Important: The provider of this service changed. See new profile

All Inspections

28 July 2016

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out a follow up review of Jenner House Surgery on 28 July 2016 to check that action had been taken since our previous inspection in October 2014. Overall the practice is rated as good.

At our inspection in September 2014 we rated the practice as good overall. The practice was good for Effective, Caring, Responsive and Well-Led services.

However, we found that the practice required improvement in the Safe domain due to breaches of regulations relating to the safe delivery of services. We found that the registered person did not ensure that recruitment checks were fully completed for locum GPs working at the practice, specifically to check references from previous employers.

We revisited Jenner House Surgery to have a look at the personnel files for locum GPs that have been used by the practice since the date of the last inspection.

We undertook this focused follow up inspection on 28 July 2016 to check that they had followed their action plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link from Jenner House Surgery on our website at www.cqc.org.uk

Our key findings for this review were as follows:

  • Written references were now obtained from previous employers for any GP working at Jenner House Surgery.

The practice is now rated good for Safe services and remains rated good overall.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

15 October 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

This was a comprehensive inspection of the Dr Isaacs & Partners, which is also known as Jenner House Surgery and was carried out on 15 October 2014. At the time of the inspection the registered manager had retired and the practice was identifying a new manager to register with the Care Quality Commission. Overall, we found the practice was providing a good service. We found good practice in the way the practice responded to the needs of older patients’, children and families, and patients with long term conditions, providing them with effective care and treatment. The practice had responded to some of the needs of working patients and those patients who had problems accessing GP services.

Our key findings were as follows:

  • Patients found the practice accessible with a recently reviewed and changed appointments system.
  • The practice was responsive to the needs of older people, including offering home visits and rapid access appointments for those with enhanced needs.
  • Patients were complimentary about the care and support they received from staff. 
  • Staff told us they were committed to providing a service that put patients first.

However, there were also areas of practice where the provider needs to make improvements

Importantly, the provider must:

  • The practice should ensure they have evidence of written references to satisfy themselves of the suitability of locum GPs to work with vulnerable adults and children.

In addition the provider should:

  • The practice should ensure patients who use wheelchairs can access a toilet facility.
  • The practice should make sure they act on the findings of their infection control audit to ensure patients are cared for in a hygienic environment.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice