The Care Quality Commission
  • Doctor
  • GP practice

Jorvik Gillygate Practice

Overall: Good read more about inspection ratings

Woolpack House, The Stonebow, York, North Yorkshire, YO1 7NP (01904) 724343

Provided and run by:
Jorvik Gillygate Practice

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Jorvik Gillygate Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Jorvik Gillygate Practice, you can give feedback on this service.

7 September 2019

During an annual regulatory review

We reviewed the information available to us about Jorvik Gillygate Practice on 7 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

9 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Jorvik Gillygate Practice on 9th December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice provided easy access to appointments with on the day appointments available to all patients.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw several areas of outstanding practice including:

  • The practice supported individuals allocated via the Alternative Medical Scheme from the ‘violent patient list’ where other practices had removed a patient from their list. This ensured vulnerable patients had access to the full range of services.

  • One GP partner worked with local psychiatric services on assessments enabling closer liaison with hospital and community psychiatrists. This provided direct links to mental health services to support patients living in the community.

  • The practice welcomed patients who were being rehabilitated into the community working in collaboration with the York association for care and resettlement of offenders.

  • The practice provides support to patients with drug addiction alongside ’Lifeline’ drugs support services.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice