Ormskirk Medical Practice

Updated 5 February 2018

Ormskirk Medical Practice is located at 18 Derby Street in the centre of Ormskirk, Lancashire. The link to the practice website is www.ormskirkmedicalpractice.nhs.uk.

There are 8800 patients on the practice list. The majority of patients are white British with a high number of patients over 50 years. The practice is in the ninth least deprived decile. Level one represents the highest levels of deprivation and level ten the lowest.

The practice is part of the NHS West Lancashire Clinical Commissioning Group (CCG). Services are provided under a general medical service (GMS) contract with NHS England. The surgery is housed in a privately owned terraced building and offers access and facilities for disabled patients and visitors. The building is used to full capacity and the space available is now restricting the amount of clinical activity that the practice wishes to provide.

The practice opens from 8.30am to 6.30pm Monday to Fridays and extended surgery hours are available within the locality group. When the practice is closed, patients are able to access out of hours services offered locally by the provider OWLS by telephoning NHS 111.

The practice has two male and one female GP partners, two part time salaried GP’s (both female), an Advanced Nurse Practitioner, two practice nurses, a healthcare assistant, a practice manager , a medicines coordinator and a team of reception and administration staff.

Updated 5 February 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection 28/06/2016 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those retired and students) – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Ormskirk Medical Practice on 13th December 2017 as part of our inspection programme to inspect 10% of practices before April 2018 that were rated Good in our previous inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. Care and treatment was delivered according to evidence- based guidelines.We saw that clinical audit was carried out.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Some patients found it difficult to use the system to book routine appointments however patients reported that they were able to access care when they needed it.

• There was evidence that innovation and service improvement was a priority among staff and leaders.

The areas where the provider should make improvements are:

Embed the protocol for management of DMARDs (disease-modifying anti rheumatic drugs used for the treatment of rheumatoid arthritis).

Fully document staff appraisals.

Continue to review access to routine appointments.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 5 February 2018

Updated 5 February 2018

Updated 5 February 2018

Updated 5 February 2018

Updated 5 February 2018

Updated 5 February 2018